JELLYPACK FAQ

FAQ

What is a JellyPack?

JellyPack

is a bi-monthly subscription box delivered every other month that features an exclusive assortment of brand new and original merchandise by fawnbomb valued over $100

What's inside each JellyPack?

The contents are a mystery, but sneak peeks will be available throughout the month before, so make sure to follow all our social media handles for updates! Each box will contain a variety of apparel, and accessories like stickers, enamel pins, keychains, lanyards and more! With a total retail value of over $100, this merchandise is exclusive to the box and will not be available anywhere else.

Can I buy a past box?

Yes! As long as you are subscribed, you will have access to a member only shop where you can buy previous boxes (while supplies last!). Once old boxes sell out, they are gone forever.

What If My Box or Products Are Missing/Damaged?

We try our very best to ensure every JellyPack meets our high standards. However, sometimes accidents happen–so we’re always happy to replace anything that doesn’t get to you in tip-top shape. Reach out to us by email: support@jellypinch.com and our team will happily take care of your concerns.

Shipping

When Will I Get My JellyPack?

Your box will ship according to the delivery schedule listed in that box's description. Jackets take time to manufacturer and boxes usually ship 2-3 months after release.

Delays or other factors outside of our control occur may affect this delivery timeline (weather, manufacturing delays, holidays etc) You will be informed if any such delays occur.

Shipping times vary by destination:

USA - (3-5 business days)

Canada - (10-12 business days)

International - (15-20 business days)

Can I Update My Address?

If your JellyPack has not been charged for the month, subscribers can update their address from the customer portal.
For orders that have already been charged, you will need to contact customer service (support@jellypinch.com) to have the address updated manually.

Please note--orders that have already been shipped cannot be held or rerouted by us. Please contact the shipment carrier to have your package rerouted!

How Can I Track My JellyPack?

Once your JellyPack has been shipped from our warehouse, we’ll email you a unique tracking number so you can keep tabs on when your goodies will arrive.

Can you mark the value down for me?

We cannot accommodate specific requests for delivery, as we employ a 3rd party fulfillment centre who manages our shipments and inventory.

BILLING

When Will I Be Billed?

You will be billed the first time you sign up, and then on the first of the next JellyPack month going forward. This will continue until you cancel or pause your account. (i.e. You sign up for the September Box on August 20th, and are billed for the total amount of $79 + s/h. You are then billed on November 1st for the November box.)

What currency am I being billed in?

All orders are processed in USD.

Will I be charged taxes or import fees upon sign up or renewal?

Your total price will include the price of the product plus any applicable sales tax, based on the shipping address and the sales tax rate in effect at the time you purchase the product.

International subscriptions may be subject to any import/customs fees or taxes.

What payment options are available?

We accept all major cards and Paypal. We use Stripe as our subscription billing system.

My payment failed.. what can I do?

When your renewal is unsuccessfully processed, the subscription will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.

While your account is past due, it will be on hold from any shipments but will not be canceled until a final renewal failure. Depending on the type on decline, the billing system will periodically attempt the renewal across a 30-day period.

If your subscription is past due and you would like to cancel, please contact our Customer Service Team to have the cancellation processed.

I only signed up for one box, why am I getting billed again?

All our subscriptions are automatically renewed until you request to cancel with one of our agents or you click the cancellation button located in your user account.

To cancel your subscription, all you need to do is log into JellyPinch.com, click the section titled “Account” and then "Manage Subscription" From there click the “Cancel” or "Skip this month" button.

The renewing nature of the account is stated when selecting the plan, at checkout, and in your confirmation email.

If you have been billed and you did not wish to renew, please contact our Customer Service Team for further assistance.

When is JellyPack Billed?

Each box is billed every other month per the following schedule:

September JellyPack – Billed September 1st
November JellyPack– Billed November 1st
January JellyPack– Billed January 1st
March JellyPack– Billed March 1st

Please note that all subscriptions are billed in full for the subscription amount upon sign up.

Cancellations and Refund Policy

Users may cancel their subscription at any time prior to the next charge by cancelling through their Account Page OR emailing us at support@jellypinch.com. Users will not be charged for cancellation. Users canceling subscription(s) through their account page must do so prior to the 1st day of the next subscription product month (e.g., by July 31st in order to cancel for an August box/pin club).

Users requesting cancellation of subscription(s) via e-mail must do so by the 25th of the previous month to allow for manual processing of the cancellation (e.g., Subscriber must email cancellation request by July 25 in order to cancel their account prior to an August renewal).

If an Active Subscriber cancels their subscription, they will still receive products through the end of the then-current subscription term. Active Subscriber's subscriptions will not be renewed after the then-current term expires. However, you are not and will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. That means if an Active Subscriber cancels their subscription after being charged for the active month, they will receive the active month's subscription product from the Company. Anyone may re-subscribe at any time following cancellation. JellyPinch does not allow Active Subscriber to pause or suspend its subscriptions.

By using this Website, you understand and agree that you shall receive no refunds and no exchanges for any products provided by JellyPinch once charged, unless the product received by you is damaged and/or expired.